Perancangan Sistem Pakar Final Check Motor Matic Menggunakan Metode Forward Chaining Studi Kasus Ahass 9677
Abstract
Meningkatnya minat para konsumen terhadap produk sepeda motor matic khususnya produk dari honda kini sangat tinggi. Minat pembelian motor honda matic yang terus meningkat berbanding terbalik dengan jumlah teknisis maupun pusat layanan, sehingga mengakibatkan ketidakseimbangan antara layanan service AHASS 9677 dengan pengguna motor matic. Hal ini ditunjukkan oleh menumpuknya antrian mencapai 30 unit dalam sehari sehingga konsumen mengantri berjam-jam walaupun hanya untuk sekedar bertanya guna mengetahui kerusakan dan solusi serta estimasi biaya dari kerusakan kendaraan yang dimiliki. Kemajuan teknologi dapat digunakan sebagai upaya mempertahankan pelanggan dan mengatasi masalah antrian yang menumpuk dengan salah satu cara menerapkan ilmu keecerdasan buatan (Artificial Inteligence) dengan membuat Sistem Pakar (Expert System) menggunakan metode Forward Chaining yang dapat menerima inputan gejala kerusakan dan memberikan analisis kerusakan dan solusi kemudian memberikan estimasi biaya service.
Kata kunci— Sistem Pakar, Motor Honda Matic, Forward Chaining.
Abstract
The increasing interest of consumers towards motorcycle products, especially products from Honda, is now very high. The interest in purchasing Honda matic motorcycles that continues to increase is inversely proportional to the number of technicians and service centers, resulting in an imbalance between the AHASS 9677 service service and motorcycle users. This is indicated by the accumulation of queues reaching 30 units in a day so that consumers queue for hours even though only to ask questions to find out the damage and solutions and the estimated cost of damage to the vehicle owned. Technological advances can be used as an effort to retain customers and overcome queue problems that accumulate with one way of applying artificial intelligence by making an Expert System using the Forward Chaining method that can accept damage symptom input and provide damage analysis and solutions. then provide estimated service costs.
Keywords— Expert System, Honda Matic Motor, Forward Chaining.
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